Sedex Helpdesk
For general enquiries, or for questions relating to Sedex products and services, please contact our global Member Services team or one of our locations listed below. Our Helpdesk provides support across 12 different languages and will be happy to address your questions.
| Supporting members located in: | Operating time: | Phone number: |
| Australasia | 08:30 – 17:00 AEDT/AEST (Mon-Thu) | +61 284172844 |
| 08:30 – 16:00 AEDT/AEST (Friday) | ||
| helpdesk@sedex.com |
| Supporting members located in: | Operating time: | Phone number: |
| Brazil | 08:30 – 18:00 UTC (Mon-Thu) | +55 1143800873 |
| 08:30 – 17:00 UTC (Friday) | ||
| helpdesklatam@sedex.com |
| Supporting members located in: | Operating time: | Phone number: |
| China and South-East Asia | 09:00 – 17:30 Beijing Time (Mon-Thu) | +86 (0)21 8031 1666 |
| 09:00 – 16:30 Beijing Time (Friday) | ||
| helpdeskchina@sedex.com |
| Supporting members located in: | Operating time: | Phone number: |
| East Africa | 08:30 – 17:30 EAT (Mon-Fri) | +254 203893851 |
| helpdesk@sedex.com |
| Supporting members located in: | Operating time: | Phone number: |
| Egypt | 08:30 – 17:30 EET (Mon-Fri) | 08000060105 |
| helpdesk@sedex.com |
| Supporting members located in: | Operating time: | Phone number: |
| Europe | 09:00 – 17:30 GMT (Mon-Thu) | +44 (0)20 7902 2320 |
| 09:00 – 16:30 GMT (Friday) | ||
| helpdesk@sedex.com |
| Supporting members located in: | Operating time: | Phone number: |
| The Indian sub-continent | 09:00 – 18:00 IST (Mon-Thu) | +91 124 6033700 |
| 09:00 – 17:00 IST (Friday) | ||
| helpdesk@sedex.com |
| Supporting members located in: | Operating time: | Phone number: |
| Japan | 09:00 – 17:30 JST (Mon-Thu) Tokyo | + 81-120-241-013 |
| 09:00– 16:30 JST (Friday) Tokyo | ||
| helpdesk@sedex.com |
| Supporting members located in: | Operating time: | Phone number: |
| Latin and Central America | 08:30 – 18:00 UTC (Mon-Thu) | +56 2 25940272 |
| 08:30 – 17:00 UTC (Friday) | ||
| helpdesklatam@sedex.com |
| Supporting members located in: | Operating time: | Phone number: |
| USA and Canada | 08:30 – 16:00 EST (Mon-Thu) | +1 877 355 4866 |
| 08:30 – 15:00 EST (Friday) | ||
| helpdesk@sedex.com |
| Supporting members located in: | Operating time: | Phone number: |
| South Africa | 08:30 – 17:30 SAST (Mon-Fri) | 0875508494 |
| helpdesk@sedex.com |