At Sedex, we are committed to providing you with the highest level of security for your account and data.
That’s why we are excited to introduce our new feature – Multi-factor Authentication (MFA). MFA adds an extra layer of protection to your account, ensuring that only authorized individuals can access your data.
With MFA enabled, you will be prompted to enter a time-based challenge code every time you log in, adding an additional level of security to your account.
When you sign in to any of your online accounts you go through a process called “authentication”. By authenticating you are proving that you are the owner of said account using your username and password.
Most online services have now adopted a “multi-factor authentication” to enhance the security of one’s account and lower the possibility of data breaches.
The multi-factor authentication adds an extra layer of security to your account.
Moving forward with a multi-factor authentication system will require two forms of authentication before being able to access your account.
The first form of authentication is the combination of your username and password. Once you have correctly entered the username and password, you will be prompted to the second form of authentication.
The second form will require you to enter a one-time passcode that is sent to your phone authentication apps. We will look into how to specifically do that in this PDF.
Only if both authentications are correct, you will be able to log in to your account. If one of them are wrong, the login attempt will fail.
No, the multi-factor authentication (MFA) solution is available on an opt-in and opt-out basis. If your company decides to opt-in to the MFA, all users within your company will be mandated to enrol as well.
Please be advised that the authentication apps recommended in the instructions that follow are the most widely used apps, however, any other authentication app on your device will also work.
If the direct link to download the app should not work due to geographical restrictions, please feel free to visit your app store or play store and manually search and download your preferred authenticator app.
If you cannot access your authentication app for any reason to log in, please get in touch with the Sedex Helpdesk using the email address helpdesk@sedex.com.
How to set up the multi-factor authentication
You will be able to set up the multi-factor authentication by following the 3-step instructions that follow below.
Please note: the apps indicated below are the three apps we recommend using and most widely known; however, any other authenticator app will also work.
Step 1: Download the authenticator app
If you already have an authenticator app on your device, you can skip to step 2. If you do not have an authenticator app yet, you will need to first download the app on your phone to be able to log in to the Sedex platform.
We recommend the following three authenticator apps:
- Microsoft Authenticator
- Google Authenticator
- Okta Verify
You will be able to find these apps on your Google Play Store or App Store for iOS.
If you are an Android User, find the links to the authenticators below.
Click here to download Microsoft Authenticator for Android
Click here to download Google Authenticator for Android
Click here to download Okta Verify for Android
If you are an iPhone User, you will find the links to the apps below.
Click here to download Microsoft Authenticator on iOS
Click here to download Google Authenticator on iOS
Click here to download Okta Verify on iOS
Step 2: Log in to the Sedex Platform
Go to the Sedex Login page and enter your email address and password, then click on log in.
Step 3: Multi-factor authentication
Upon logging into the platform, you will be presented with a QR code. You now need to open your authenticator app and scan the QR code with it, then click on “Next”.
You will need to scan the QR code with your authentication app and not with your phone camera app. You will see a “+” button on your authenticator app. Click on it and on “scan QR code”.
After scanning the QR code, the authenticator app will provide you with a code you will need to enter on the Sedex Platform.
You can see an example below:
Enter the code provided by your authenticator app as requested by the Sedex platform, then click on “Confirm”.
If the code is correct and hasn’t expired, you will land on the main dashboard page. The code expires after 30 seconds.
Additional languages guidance
- Multi-factor authentication Member Users Guidance – Chinese
- Multi-factor authentication Member Users Guidance – Japanese
- Multi-factor authentication Member Users Guidance – Spanish
- Multi-factor authentication Member Users Guidance – Turkish
- Multi-factor authentication Member Users Guidance – Vietnamese