Member Services

For general enquiries, or for questions relating to the Sedex products and services, please contact our global Member Services team, our locations are listed below. The team speak 12 different languages and will be happy to answer your questions.

European Helpdesk

Supporting Members Located In:

Europe

 

Operating Time:

08:30 – 17:30 GMT (Mon-Thu)

08:30 – 16:30 GMT (Friday)

Phone Number:

+44 (0)20 7902 2320

helpdesk@sedex.com

 

 

Chinese Helpdesk

Supporting Members Located In:

China and South East Asia

Operating Time:

09:00 – 17:30 Beijing Time

Phone Number:

+86 (0)21 8031 1666

helpdeskchina@sedex.com

 

 

North American Helpdesk

Supporting Members Located In:

USA and Canada

Operating Time:

07:00 – 16:00 (Monday – Thursday) 7:00 – 15:00 (Friday) EST

Phone Number:

+1 877 355 4866

helpdesk@sedex.com

Latin American Helpdesk

Supporting Members Located In:

Latin and Central America

 

Operating Time:

09:00 – 18:00 (Monday – Thursday)

09:00 – 17:00 (Friday) EST

Phone Number:

+56 2 25940272

helpdesklatam@sedex.com

Brazilian Helpdesk

Supporting Members Located In:

Brazil

Operating Time:

09:00 – 17:00 Sao Paulo

Phone Number:

+55 1143800873

helpdesklatam@sedex.com

Japanese Helpdesk

Supporting Members Located In:

Japan

Operating Time:

09:00 – 17:30 Tokyo

 

Phone Number:

+81 (0)3 4520 9729

helpdesk@sedex.com 

Australian Helpdesk

Supporting Members Located In:

Australasia

 

Operating Time:

08:30 – 17:00 ACT (Mon-Thu)

08:30 – 16:00 ACT (Friday)

 

Phone Number:

+61 284172844

helpdesk@sedex.com

 

 

Indian Helpdesk

Supporting Members Located In:

The Indian sub-continent

 

Operating Time:

09:00 – 18:00 IST (Mon-Thu)

09:00 – 17:00 IST (Friday)

Phone Number:

+91 124 6033700

 

helpdesk@sedex.com

 

 

South African Helpdesk

Supporting Members Located In:

South Africa

 

Operating Time:

09:30 – 18:30 SAST (Mon-Thu)

09:30 – 17:30 SAST (Friday)

Phone Number:

0875508494

 

helpdesk@sedex.com

 

Egyptian Helpdesk

Supporting Members Located In:

Egypt

 

Operating Time:

09:30 – 18:30 EET (Mon-Thu)

09:30 – 17:30 EET (Friday)

Phone Number:

08000060105

 

helpdesk@sedex.com

East African Helpdesk

Supporting Members Located In:

East Africa

 

Operating Time:

10:30 – 19:30 EAT (Mon-Thu)

10:30 – 16:30 EAT (Friday)

Phone Number:

+254 203893851

 

helpdesk@sedex.com