Member Services

For general enquiries, or for questions relating to the Sedex products and services, please contact our global Member Services team, our locations are listed below. The team speak 12 different languages and will be happy to answer your questions.

European Helpdesk

Supporting Members Located In:

Europe

 

Operating Time:

09:00 – 17:30 GMT (Mon-Thu)

09:00 – 16:30 GMT (Friday)

Phone Number:

+44 (0)20 7902 2320

 

[email protected]

 

 

Chinese Helpdesk

Supporting Members Located In:

China and South-East Asia

 

Operating Time:

08:30 – 17:30 Beijing Time (Mon-Thu)

08:30 – 16:30 Beijing Time (Friday)

Phone Number:

+86 (0)21 8031 1666

 

[email protected]

 

 

North American Helpdesk

Supporting Members Located In:

USA and Canada

 

Operating Time:

08:30 – 16:00 EST (Monday – Thursday)

08:30 – 15:00 EST (Friday)

Phone Number:

+1 877 355 4866

 

[email protected]

Latin American Helpdesk

Supporting Members Located In:

Latin and Central America

 

Operating Time:

08:30 – 18:00 UTC (Monday – Thursday)

08:30 – 17:00 UTC (Friday)

Phone Number:

+56 2 25940272

 

[email protected]

Brazilian Helpdesk

Supporting Members Located In:

Brazil

 

Operating Time:

08:30 – 18:00 UTC (Monday – Thursday)

08:30 – 17:00 UTC (Friday)

Phone Number:

+55 1143800873

 

[email protected]

Japanese Helpdesk

Supporting Members Located In:

Japan

 

Operating Time:

09:00 – 17:30 JST (Mon-Thu) Tokyo

09:00– 16:30 JST (Friday) Tokyo

Phone Number:

+81 (0)3 4520 9729

 

[email protected] 

Australian Helpdesk

Supporting Members Located In:

Australasia

 

Operating Time:

08:30 – 17:00 AEDT/AEST (Mon-Thu)

08:30 – 16:00 AEDT/AEST (Friday)

 

Phone Number:

+61 284172844

[email protected]

 

 

Indian Helpdesk

Supporting Members Located In:

The Indian sub-continent

 

Operating Time:

08:30 – 18:00 IST (Mon-Thu)

08:30 – 17:00 IST (Friday)

Phone Number:

+91 124 6033700

 

[email protected]

 

 

South African Helpdesk

Supporting Members Located In:

South Africa

 

Operating Time:

08:30 – 17:30 SAST (Mon-Fri)

 

Phone Number:

0875508494

 

[email protected]

 

Egyptian Helpdesk

Supporting Members Located In:

Egypt

 

Operating Time:

08:30 – 17:30 EET (Mon-Fri)

 

Phone Number:

08000060105

 

[email protected]

East African Helpdesk

Supporting Members Located In:

East Africa

 

Operating Time:

08:30 – 17:30 EAT (Mon-Fri)

 

Phone Number:

+254 203893851

 

[email protected]