Covid-19 update

As the Covid-19 situation develops, Sedex will be continuing to work as usual despite the unique challenges presented.

Sedex has taken steps to meet your needs and minimise disruption to our services whilst also being mindful of government advice.

The global Helpdesk Support Teams have established protocols to work from home and will continue to answer your calls and emails. Please note we continue to meet current service levels and are responding to email enquiries within 24 hours in most instances.

We may experience some technical challenges from time to time, but it is likely you will not notice any difference in our service.

Please be assured Sedex will continue to support you and your customer’s needs during the coming months. We have developed some guidance that seeks to provide buyers, suppliers and audit firms with guidance on managing labour standard compliance, as well as clarity on the SMETA audit process both during and after the outbreak. Sedex will review this guidance regularly as the situation develops.

If you would like to contact Sedex or have any questions about your Sedex membership account, or would like to become a member of Sedex, a helpdesk team member will be happy to answer your questions. You may also wish to look for the information you need in our FAQs section.

For general enquiries, or for questions relating to the Sedex products & services, please contact our global Sedex Helpdesk.  Our locations are listed below:

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