Contact Us

Covid-19 update

As the Covid-19 situation develops, Sedex will be continuing to work as usual despite the unique challenges presented.

Sedex has taken steps to meet your needs and minimise disruption to our services whilst also being mindful of government advice.

The global Helpdesk Support Teams have established protocols to work from home and will continue to answer your calls and emails. Please note we continue to meet current service levels and are responding to email enquiries within 24 hours in most instances.

We may experience some technical challenges from time to time, but it is likely you will not notice any difference in our service.

Please be assured Sedex will continue to support you and your customer’s needs during the coming months. We have developed some guidance that seeks to provide buyers, suppliers and audit firms with guidance on managing labour standard compliance, as well as clarity on the SMETA audit process both during and after the outbreak. Sedex will review this guidance regularly as the situation develops.


 

If you would like to contact Sedex or have any questions about your Sedex membership account, or would like to become a member of Sedex, a helpdesk team member will be happy to answer your questions. You may also wish to look for the information you need in our FAQs section.

For general enquiries, or for questions relating to the Sedex products & services, please contact our global Sedex Helpdesk.  Our locations are listed below:

European Helpdesk

Supporting Members Located In:

Europe

 

Operating Time:

08:30 – 17:30 GMT (Mon-Thu)

08:30 – 16:30 GMT (Friday)

Phone Number:

+44 (0)20 7902 2320

helpdesk@sedex.com

 

 

Chinese Helpdesk

Supporting Members Located In:

China and South East Asia

Operating Time:

09:00 – 17:30 Beijing Time

Phone Number:

+86 (0)21 8031 1666

helpdeskchina@sedex.com

 

 

North American Helpdesk

Supporting Members Located In:

USA and Canada

Operating Time:

07:00 – 16:00 (Monday – Thursday) 7:00 – 15:00 (Friday) EST

Phone Number:

+1 877 355 4866

helpdesk@sedex.com

Latin American Helpdesk

Supporting Members Located In:

Latin and Central America

 

Operating Time:

09:00 – 18:00 (Monday – Thursday)

09:00 – 17:00 (Friday) EST

Phone Number:

+56 2 25940272

helpdesklatam@sedex.com

Brazilian Helpdesk

Supporting Members Located In:

Brazil

Operating Time:

09:00 – 17:00 Sao Paulo

Phone Number:

+55 1143800873

helpdesklatam@sedex.com

Japanese Helpdesk

Supporting Members Located In:

Japan

Operating Time:

09:00 – 17:30 Tokyo

 

Phone Number:

+81 (0)3 4520 9729

helpdesk@sedex.com 

Australian Helpdesk

Supporting Members Located In:

Australasia

 

Operating Time:

08:30 – 17:00 ACT (Mon-Thu)

08:30 – 16:00 ACT (Friday)

 

Phone Number:

+61 284172844

helpdesk@sedex.com

 

 

Indian Helpdesk

Supporting Members Located In:

The Indian sub-continent

 

Operating Time:

09:00 – 18:00 IST (Mon-Thu)

09:00 – 17:00 IST (Friday)

Phone Number:

+91 124 6033700

 

helpdesk@sedex.com

 

 

South African

Supporting Members Located In:

South Africa

 

Operating Time:

09:30 – 18:30 SAST (Mon-Thu)

09:30 – 17:30 SAST (Friday)

Phone Number:

0875508494

 

helpdesk@sedex.com

 

Egyptian Helpdesk

Supporting Members Located In:

Egypt

 

Operating Time:

09:30 – 18:30 EET (Mon-Thu)

09:30 – 17:30 EET (Friday)

Phone Number:

08000060105

 

helpdesk@sedex.com

East African Helpdesk

Supporting Members Located In:

East Africa

 

Operating Time:

10:30 – 19:30 EAT (Mon-Thu)

10:30 – 16:30 EAT (Friday)

Phone Number:

+254 203893851

 

helpdesk@sedex.com

Sedex Address

Sedex Europe (HQ)

5th Floor, 24 Southwark Bridge Road, London SE1 9HF

Sedex China

Room 701-703, Office Block of Shanghai International Equatorial Hotel, 65 West Yan An Road, Shanghai 200040

Sedex Australia

161 Castlereagh St, Sydney, New South Wales 2000

Sedex India

Sedex India Private Limited, 14th Floor, Tower 5B, DLF Epitome, DLF Cyber City Phase – III, Gurugram, Haryana 122002

Other Useful Numbers

Accounts +44 (0)20 3893 8319  finance@sedex.com
Training +44 (0)20 7902 2320  training@sedex.com
Events +44 (0)20 7902 2320  communications@sedex.com
Member support / new Supplier (B) member enquiries +44 (0)20 7902 2320  helpdesk@sedex.com
New Buyer (A & AB) members  +44 (0)20 3893 8318  new.business@sedex.com

 

Press and Media

If you have a press enquiry please visit our Media page for more information.