Contact Us

Covid-19 update

As the Covid-19 situation develops, Sedex will be continuing to work as usual despite the unique challenges presented.

Sedex has taken steps to meet your needs and minimise disruption to our services whilst also being mindful of government advice.

The global Helpdesk Support Teams have established protocols to work from home and will continue to answer your calls and emails. Please note we continue to meet current service levels and are responding to email enquiries within 24 hours in most instances.

We may experience some technical challenges from time to time, but it is likely you will not notice any difference in our service.

Please be assured Sedex will continue to support you and your customer’s needs during the coming months. We have developed some guidance that seeks to provide buyers, suppliers and audit firms with guidance on managing labour standard compliance, as well as clarity on the SMETA audit process both during and after the outbreak. Sedex will review this guidance regularly as the situation develops.


If you would like to contact Sedex or have any questions about your Sedex membership account, or would like to become a member of Sedex, a helpdesk team member will be happy to answer your questions. You may also wish to look for the information you need in our FAQs section.

For general enquiries, or for questions relating to the Sedex products & services, please contact our global Sedex Helpdesk.  Our locations are listed below:

European Helpdesk

Supporting Members Located In:



Operating Time:

08:30 – 17:30 GMT (Mon-Thu)

08:30 – 16:30 GMT (Friday)

Phone Number:

+44 (0)20 7902 2320



Chinese Helpdesk

Supporting Members Located In:

China and South East Asia

Operating Time:

09:00 – 17:30 Beijing Time

Phone Number:

+86 (0)21 8031 1666



North American Helpdesk

Supporting Members Located In:

USA and Canada

Operating Time:

07:00 – 16:00 (Monday – Thursday) 7:00 – 15:00 (Friday) EST

Phone Number:

+1 877 355 4866

Latin American Helpdesk

Supporting Members Located In:

Latin and Central America


Operating Time:

09:00 – 18:00 (Monday – Thursday)

09:00 – 17:00 (Friday) EST

Phone Number:

+56 2 25940272

Brazilian Helpdesk

Supporting Members Located In:


Operating Time:

09:00 – 17:00 Sao Paulo

Phone Number:

+55 1143800873

Japanese Helpdesk

Supporting Members Located In:


Operating Time:

09:00 – 17:30 Tokyo


Phone Number:

+81 (0)3 4520 9729 

Australian Helpdesk

Supporting Members Located In:



Operating Time:

08:30 – 17:00 ACT (Mon-Thu)

08:30 – 16:00 ACT (Friday)


Phone Number:

+61 284172844



Indian Helpdesk

Supporting Members Located In:

The Indian sub-continent


Operating Time:

09:00 – 18:00 IST (Mon-Thu)

09:00 – 17:00 IST (Friday)

Phone Number:

+91 124 6033700



Sedex Address

Sedex Europe (HQ)

5th Floor, 24 Southwark Bridge Road, London SE1 9HF

Sedex China

Room 701-703, Office Block of Shanghai International Equatorial Hotel, 65 West Yan An Road, Shanghai 200040

Sedex Australia

161 Castlereagh St, Sydney, New South Wales 2000

Sedex India

Sedex India Private Limited, 14th Floor, Tower 5B, DLF Epitome, DLF Cyber City Phase – III, Gurugram, Haryana 122002

Other Useful Numbers

Accounts +44 (0)20 3893 8319
Training +44 (0)20 7902 2320
Events +44 (0)20 7902 2320
Member support / new Supplier (B) member enquiries +44 (0)20 7902 2320
New Buyer (A & AB) members  +44 (0)20 3893 8318


Press and Media

If you have a press enquiry please visit our Media page for more information.