Leading UK hospitality group transforms supply chain sustainability strategy with Sedex
A major UK hospitality group needed stronger supply chain sustainability and compliance. Fragmented systems, limited resources and growing regulation created risk and inefficiency across a large food service and hospitality network.
The Challenge
A newly appointed Sustainability Manager had to set a clear direction while managing internal complexity and budget constraints. The business needed to consolidate compliance systems, strengthen due diligence, and build a roadmap that met emerging legal requirements and broader sustainability goals.
Without consolidated oversight, risk exposure and potential compliance gaps grew. Manual processes drained resources and the lack of an integrated strategy meant missed chances to turn responsible sourcing into advantage. Quick wins were needed to build credibility and a long-term foundation.
“Recent regulatory changes have increased the complexity of supply chain compliance,” We needed a partner who could provide not just the right tools, but strategic guidance to help us navigate this landscape effectively.”
The Sustainability Manager
The Solution
Sedex provided a consultative partnership, balancing ambition with budget. Working with the sustainability manager, the team co-designed a tailored package that delivered immediate value and built capability.
Included were:
- Supplier engagement support to fast-track onboarding and remove barriers to participation.
- Strategic supplier engagement campaign setup to address unengaged suppliers and centralise monitoring for swift follow-up.
- Sustainability coordination services to guide risk mapping and due diligence, while handling administration and reporting.
- Supplier compliance tracker to highlight risk hotspots and support data-driven decisions.
“This approach was pivotal, despite initial constraints, Sedex has demonstrated value, enabling the company’s manager to expand scope without losing long-term focus.”
The Results
Early delivery has already produced measurable impact.
Immediate operational wins
- Dozens of suppliers onboarded via the Link campaign, building comprehensive visibility.
- High questionnaire completion rates, creating a robust data foundation for risk analysis.
- Clear internal alignment on risk priorities through systematic data collection and reporting.
Strategic business value
- A stronger internal case for investment, backed by deliverables and ROI.
- Sedex embedded as a core enabler of the sustainability strategy, shifting from compliance to advantage.
- A foundation for deeper risk analysis and due diligence to meet future regulation.
Organisational impact
- Greater credibility for the sustainability function through proven results and partnership.
- Cross-functional buy-in to integrate responsible sourcing with wider objectives.
- A partnership model delivering immediate results and long-term value.
“Sedex has moved beyond being a supplier to becoming a true strategic partner. The team’s knowledge and dependability have been crucial in building trust internally and demonstrating the value of systematic supply chain sustainability.”
What made this success possible?
- Success came from pairing strategic expertise with flexible delivery. Rather than a standard package, Sedex identified specific needs and constraints, then co-designed a solution with immediate impact and long-term value.
- Account management mattered. Consistent, high-energy support from a knowledgeable team built the trust needed for open, solution-led collaboration. This freed the sustainability manager to focus on strategy and stakeholders, confident in external delivery.
- Clear value articulation also unlocked budget. Early wins proved ROI, enabling investment to grow and momentum to build.
- For organisations with limited resources, fragmented systems, and rising compliance pressure, this case shows how a strategic partnership can accelerate progress while building internal capability. Choose a partner who understands the technical requirements and the organisational dynamics that determine success.
Ready to transform your supply chain sustainability strategy?
A leading UK hospitality group partnered with Sedex to uncover opportunities for immediate impact and long-term strategic value across their organisation.
Are you ready to do the same across your business? Contact our team today to learn.
